Terms & Conditions
On Line Orders
Your Right To Cancel
You are free to cancel your order (once accepted by us) up to the
dispatch of the inkless print kit. Inkless print kits are dispatched within 48 hours of receipt
of order and payment. If you do cancel the contract within this time any
payments made by you will be refunded in full within 30 days. If a discount
or gift voucher was applied to your order, the refund applicable will be
equivalent to the value of monies paid after the application of the
discount. Once dispatched, please follow the Returns/Refunds procedure.
We aim to create your keepsake within 14-28 days of receipt of your order, in
most cases your order will be fulfilled sooner that this. Should your
order be required by a particular date, please contact us before ordering so we
can confirm that we can deliver the order in good time for you.
If your delivery is not received please contact us as soon as possible on firstname.lastname@example.org.
Unfortunately we cannot refund or replace your order until Royal Mail classify
a parcel as lost, this is currently after 20 days.
Returns & Refunds
We can not accept returns on made to order / personalised keepsakes. The only
exception is if we have not supplied the item as ordered.
Please ensure you have ordered correctly, with the inscription spelling as you
intended. Although we will endeavour to contact you if we feel there is
an unintended error before your keepsake is made, your keepsake will be made
with the details supplied as ordered. Eternal Impressions are not
responsible for any errors in information supplied by the customer.
In the unusual event of us not supplying the order correctly to you, we will
endeavour to replace the product as soon as possible. Please email email@example.com quoting
your order number and we will respond within 48 hours advising what to do.
Selling By Law
Please note the purchase of
personalised items are exempt to the Distance Selling By law of the European
Our gift vouchers are
redeemable, either as part payment or in full, against any of our products
either on line or at any of our casting venues.
Gift vouchers are valid for one year after the purchase date. No cash
alternative is available.
As with all jewellery, please take care whilst handling, links can be opened or
broken if pulled... To keep your jewellery piece in good condition we suggest
you do not put it into contact with Chlorine (swimming pool), salt water (sea),
and sun-tan lotion. These can cause sterling silver to become dis-coloured. The
reason for this is sterling silver is a metal alloy containing 92.5% silver and
7.5% copper In essence, tarnish on sterling silver is formed primarily by the
copper in the alloy reacting with chemicals in the atmosphere, like chlorine.
If tarnished you can bring the silver colour back by using a reputable silver
Castings, Wood Gifts, Pebble Gifts, Fabric Gifts, Leather Gifts, Crystal Gifts,
Glassware Gifts and Any Other Gifts
These products are either made from
various materials. Please ensure you take good care when
handling and displaying your purchase as we cannot be responsible for any damages
caused once you have received your gifts. Please note all our Ceramic
mugs are dishwasher safe, just don’t drop one!